Platform Rocker Springs

Shipping Policy

Items typically ship out the same or the next business day.  There is a rare instance where an item may be backordered and you will be notified as soon as possible.  

We use the US Postal Service (USPS) and Federal Express (FedEx). United Parcel Service (UPS) can be arranged if necessary.

We are located in Indiana, most items should arrive within 2-7 mail days. If you are trying to estimate when a package will be delivered please remember the following:

1. UPS & FedEx deliver Monday through Friday.  
2. USPS delivers Monday through Saturday.
3. Please call us at 317-873-1316 for additional charges and arrangements if you require expedited shipping. We are here Monday-Friday, 9am-4pm EST, except holidays.

Shipping and Handling Costs for USA

• $6.99 for all orders under $100.
• Orders over $100 ship FREE!

INTERNATIONAL SHIPPING

• Canada:$28.75 Minimum (Canadian Packages are Shipped FedEx)
• Australia:$88.68 Minimum

If you are not completely satisfied with your purchase we offer a 30 Day Return Policy. 

**If you received an incorrect or damaged item(s), please call us at 1-317-873-1316 right away. We will send you a prepaid return shipping label, send out a replacement, or give you a refund.

30-Day returns - Products may be returned in the original condition within 30 days of the shipping date of your order. Merchandise returned complete and undamaged will be issued a refund using the original payment method. Original shipping costs and return shipping costs are not refunded.

Exclusions - 

• Special Orders are usually non-returnable. In some situations, a 20% restocking fee may be charged.   This will have been disclosed with the original quote or sale. 
• Bargain Items are non-returnable

How to return merchandise

To get your refund processed as quickly as possible:

• Repack the return merchandise, including all parts in the original package if possible.
• Include a copy of your packing slip, order confirmation or write the product item numbers on a sheet of paper with your name, address, and date of purchase. 
• Product and order information can be found using:
• Order confirmation email
• The packing list enclosed with your order

Mail return merchandise to:
Kennedy Hardware
Attn: Returns
10655 Andrade Dr
Indianapolis, IN 46077

Please Note

• Return shipping costs are the buyer’s responsibility.
• Returns should be sent with tracking to ensure your package arrives safely at our warehouse.
• Incomplete or damaged merchandise may not be eligible for a full refund.

Please call with any questions

Phone: (317) 873-1316
Mon – Fri  9AM – 4PM Eastern Time
Email: shop@kennedyhardware.com

If you would like to exchange an item please call or email us.