Returns and Refunds
If you are not completely satisfied with your purchase we offer a 30 Day Return Policy.
**If you received an incorrect or damaged item(s), please call us at 1-317-873-1316 right away. We will send you a prepaid return shipping label, send out a replacement, or give you a refund.
30-Day returns - Products may be returned in the original condition within 30 days of the shipping date of your order. Merchandise returned complete and undamaged will be issued a refund using the original payment method. Original shipping costs and return shipping costs are not refunded.
Exclusions -
- Special Orders are usually non-returnable. In some situations, a 20% restocking fee may be charged. This will have been disclosed with the original quote or sale.
- Bargain Items are non-returnable
How to return merchandise
To get your refund processed as quickly as possible:
- Repack the return merchandise, including all parts in the original package if possible.
- Include a copy of your packing slip, order confirmation or write the product item numbers on a sheet of paper with your name, address, and date of purchase.
- Product and order information can be found using:
- Order confirmation email
- The packing list enclosed with your order
Mail return merchandise to:
Kennedy Hardware
Attn: Returns
10655 Andrade Dr
Indianapolis, IN 46077
Please Note
- Return shipping costs are the buyer’s responsibility.
- Returns should be sent with tracking to ensure your package arrives safely at our warehouse.
- Incomplete or damaged merchandise may not be eligible for a full refund.
Please call with any questions
Phone: (317) 873-1316
Mon – Fri 9AM – 4PM Eastern Time
Email: shop@kennedyhardware.com
If you would like to exchange an item please call or email us.