Returns and Refunds

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If you are not completely satisfied with your purchase we offer a 30 Day Return Policy. 

**If you received an incorrect or damaged item(s), please call us at 1-317-873-1316 right away. We will send you a prepaid return shipping label, send out a replacement, or give you a refund.

30-Day returns - Products may be returned in the original condition within 30 days of the shipping date of your order. Merchandise returned complete and undamaged will be issued a refund using the original payment method. Original shipping costs and return shipping costs are not refunded.

Exclusions 

  • Special Orders are usually non-returnable. In some situations, a 20% restocking fee may be charged.   This will have been disclosed with the original quote or sale. 
  • Bargain Items are non-returnable

How to return merchandise

To get your refund processed as quickly as possible:

  • Repack the return merchandise, including all parts in the original package if possible.
  • Include a copy of your packing slip, order confirmation or write the product item numbers on a sheet of paper with your name, address, and date of purchase. 
  • Product and order information can be found using:
  • Order confirmation email
  • The packing list enclosed with your order

Mail return merchandise to:
Kennedy Hardware
Attn: Returns
10655 Andrade Dr
Indianapolis, IN 46077

Please Note

  • Return shipping costs are the buyer’s responsibility.
  • Returns should be sent with tracking to ensure your package arrives safely at our warehouse.
  • Incomplete or damaged merchandise may not be eligible for a full refund.

Please call with any questions

Phone: (317) 873-1316
Mon – Fri  9AM – 4PM Eastern Time
Email: shop@kennedyhardware.com

If you would like to exchange an item please call or email us.

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